About us

Rescheduling or cancellations must be made 24 hours prior to your appointment time. Cancelling or rescheduling any service within 24 hours will result in a 50% cancellation fee. No-showing any service will result in a 100% charge of the service.

If you are late for an appointment, it may be necessary to reschedule. Your stylist will do his/her best to accommodate you. In order to ensure the best service and experience, we encourage you to arrive 10 minutes prior to your scheduled appointment.

If you are not completely satisfied with your color, haircut, or body waxing service, please call and schedule a complimentary redo within seven days with the stylist you were originally with. The redo policy does not cover a change in the style or color. Full service price applies after seven days. All guarantees will be determined by the stylist. We do not offer refunds for any services. Elwell Salon will not be liable nor redo hair color that has been done outside of our salon.
Corrective color usually requires more than one service to achieve desired results. Because of the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.

There is a $100-$175 non-refundable deposit for a booking of a wedding party. This deposit will go towards the services as long as everyone in the party come’s to the scheduled service appointment. There must be a 48 hour cancellation for any appointment in the party or the deposit will go towards that price of the cancellation.

If you are a new client to Elwell Salon and Spa, we do require a $50 deposit that will go towards your final cost of your service. You may reschedule your appointment one time without losing your deposit. If a second reschedule happens, another $50 deposit is required and your first deposit is forfeited. Please understand that our stylist's time is valuable and do not get paid when clients no show or cancel.